There is a 24-hour cancellation/rescheduling policy.
If you cancel or change your appointment with less than 24 hours notice, you will be charged a fee equal to 50% of your service price.
This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
If you don't cancel and don't show up for your appointment you will be charged 100% of the original service to be paid at your next scheduled visit. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
Late Client Policy
We understand... things happen. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at (718) 384-5653 or email/text us at firstname.lastname@example.org
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting other guests' schedules that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. Tardiness may require rescheduling your appointment for another day.