OLAPLEX | HAIR PERFECTOR NO. 3
SHIPPING AND RETURNS
All items are shipped via USPS Priority Mail.
Most items arrive in 1-3 business days.
We accept returns within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are nonrefundable.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@whiteroombrooklyn.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We don't exchange items. Simply return the original item for a refund, and purchase the new item. Returns should be sent to: WHITEROOM c/o Returns Dept. 113 S 6th St, Brooklyn, NY, 11249, United States. If you have any questions or need help, please contact us at firstname.lastname@example.org.
If the item was a gift, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to:
c/o Returns Dept.
113 S 6th St
Brooklyn, NY, 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have a question about a product,
or would like to make an appointment at the salon,
please fill out this form or give us a call at (718) 384-5653.
We've put a lot of thought into the products we carry.
We know that, oftentimes, products that are completely natural fail to perform. We also know that a lot of products that give you the look you're after are filled with chemicals that have harmful side effects. At WHITEROOM, we take a centrist view. You won't find any Parabens, Mineral Oil or Petro Chemicals. The shampoos are free of SLS, although some are switching to safer emulsifiers. Some are Vegan. All are Cruelty-Free. We do a lot of color here, so most are also Color Safe! Please let us know if you have a nut allergy.
Olaplex is a 3 part system.
No.1 and No.2 are our insurance inside the salon so a client leaves with beautiful, healthy hair. No.3 is your insurance outside the salon when damage continues via thermal and mechanical styling. Using No.3 is always recommended, as it offsets further damage.
Hair treated with Olaplex will not react any differently than virgin hair. If chemical, thermal, or mechanical services are done, bonds can and will be broken again. No.3 is about maintaining the health in between services.
The No.3 Bond Perfector is designed for at-home use. It is best to apply to towel-dried hair. If build-up is present such as oils or silicones, shampoo and towel dry before application for best results.
Apply a generous amount to towel-dried hair and comb through.
Leave on for a minimum of 10 minutes. Keep in mind, the longer it's on, the more effective it is.
Rinse, shampoo and condition.
This is NOT a conditioning treatment OR a leave-in treatment. It is meant to be shampooed out of the hair. No.3 must process a minimum of 10 minutes. If hair is compromised, 20+ mins is recommended.
Once a week is suggested for healthy hair. For those with compromised hair, we recommend 2-3 times a week in combination with your favorite moisture and protein treatments where applicable.