Mask No. 1 L'hydratation
SHIPPING AND RETURNS
All items are shipped via USPS Priority Mail from our Apothecary in Williamsburg, Brooklyn.
Most items arrive in 1-3 business days from shipment date.
We accept returns within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are nonrefundable.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@whiteroombrooklyn.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We don't exchange items. Simply return the original item for a refund, and purchase the new item. Returns should be sent to: WHITEROOM c/o Returns Dept. 113 S 6th St, Brooklyn, NY, 11249, United States. If you have any questions or need help, please contact us at firstname.lastname@example.org.
If the item was a gift, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to:
c/o Returns Dept.
113 S 6th St
Brooklyn, NY, 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We've put a lot of thought into the products we carry. We know that, oftentimes, products that are completely natural fail to perform. We also know that a lot of products that give you the look you're after are filled with chemicals that have harmful side effects. At WHITEROOM, we take a centrist view. You won't find any Parabens, Mineral Oil or Petro Chemicals. The shampoos are free of SLS, although some are switching to safer emulsifiers. Some are Vegan. All are Cruelty-Free. We do a lot of color here, so most are also Color Safe! Please let us know if you have a nut allergy.
Mask No.1: L’HYDRATATION was originally developed as a special moisturising treatment exclusively for use in the salon. After years of positive experience, however, the mask is now also available to purchase.
Lifestyle magazine GRAZIA acknowledged the L’HYDRATATION range with its Beauty Award for ‘a hair product that heralds a new era’. Mask No.1: L’HYDRATATION contains a highly effective formula with a creamy consistency. It provides a turbo-blast of lasting moisture for normal to very dry hair. Hair immediately feels stronger, regenerated and revitalised – without being weighed down. Its fragrance-free composition means that Mask No.1: L’HYDRATATION is ideal for sensitive and allergy-prone scalps.
The main active ingredient in Mask No.1: L’HYDRATATION is Keravis, an extremely powerful protein complex that is also present in its basic form in Conditioner No.1: L’HYDRATATION. In the mask, its enriched formula unfolds intensely, penetrating deep into your hair to provide targeted repair at a molecular level.
Mask No.1: L’HYDRATATION creates a silky shine and restores your hair’s natural suppleness. It retains its youthful bounce and combats the effects of adverse weather and other challenging environmental conditions.
Apply Mask No.1: L’HYDRATATION evenly in washed, towel-dried hair. Pay particular attention to brittle ends. As a weekly treatment, leave the mask on for five to ten minutes. For a more intense moisturising effect, the mask can be left on for up to 30 minutes. When ready, comb through and rinse hair thoroughly.
For maximum effect, apply Mask No.1: L’HYDRATATION to towel-dried hair and wrap in a warm towel. This way, the mask can be left in for around 30 minutes during a bath or sauna.