Shampoo No. 1 L'hydratation
SHIPPING AND RETURNS
All items are shipped via USPS Priority Mail from our Apothecary in Williamsburg, Brooklyn.
Most items arrive in 1-3 business days from shipment date.
We accept returns within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are nonrefundable.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@whiteroombrooklyn.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We don't exchange items. Simply return the original item for a refund, and purchase the new item. Returns should be sent to: WHITEROOM c/o Returns Dept. 113 S 6th St, Brooklyn, NY, 11249, United States. If you have any questions or need help, please contact us at firstname.lastname@example.org.
If the item was a gift, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to:
c/o Returns Dept.
113 S 6th St
Brooklyn, NY, 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We've put a lot of thought into the products we carry. We know that, oftentimes, products that are completely natural fail to perform. We also know that a lot of products that give you the look you're after are filled with chemicals that have harmful side effects. At WHITEROOM, we take a centrist view. You won't find any Parabens, Mineral Oil or Petro Chemicals. The shampoos are free of SLS, although some are switching to safer emulsifiers. Some are Vegan. All are Cruelty-Free. We do a lot of color here, so most are also Color Safe! Please let us know if you have a nut allergy.
The strength of Shampoo No.1: L’HYDRATATION lies in reducing the ingredients to only the necessary. With its light lather, it cleans normal and dry hair, particularly hair that has been damaged by frequent blow-drying, styling or chemical treatment.
The main active ingredient in Shampoo No.1: L’HYDRATATION is a refined macadamia nut oil. It gently opens hair cuticles, enabling the penetration of moisture and beneficial nutrients into the hair. This helps to completely regenerate hair, restoring vitality and a healthy shine.
If other styling products have been used, David recommends thoroughly brushing hair with a natural bristle brush to remove any residue before washing with Shampoo No.1: L’HYDRATATION.
Thanks to its concentrated formula, Shampoo No.1: L’HYDRATATION can be used very sparingly. Gently massage a small amount of shampoo (depending on hair length) into wet hair. Rinse and repeat if necessary.
Lifestyle magazine GRAZIA acknowledged the L’HYDRATATION range with its Beauty Award for ‘a hair product that heralds a new era’. Shampoo No.1: L’HYDRATATION is completely fragrance-free, thus reflecting the consequential implementationultimate essence of David Mallett’s credo: ‘Only add what’s really necessary!’