SHIPPING AND RETURNS
All items are shipped via USPS Priority Mail from our Apothecary in Williamsburg, Brooklyn.
Most items arrive in 1-3 business days from shipment date.
We accept returns within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are nonrefundable.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@whiteroombrooklyn.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We don't exchange items. Simply return the original item for a refund, and purchase the new item. Returns should be sent to: WHITEROOM c/o Returns Dept. 113 S 6th St, Brooklyn, NY, 11249, United States. If you have any questions or need help, please contact us at firstname.lastname@example.org.
If the item was a gift, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to:
c/o Returns Dept.
113 S 6th St
Brooklyn, NY, 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We've put a lot of thought into the products we carry. We know that, oftentimes, products that are completely natural fail to perform. We also know that a lot of products that give you the look you're after are filled with chemicals that have harmful side effects. At WHITEROOM, we take a centrist view. You won't find any Parabens, Mineral Oil or Petro Chemicals. The shampoos are free of SLS, although some are switching to safer emulsifiers. Some are Vegan. All are Cruelty-Free. We do a lot of color here, so most are also Color Safe! Please let us know if you have a nut allergy.
“Using our Volume Powder is like dusting your hair with 1960’s volume’”
The active agent that provides long-lasting volume and natural bounce in VOLUME POWDER is tropical Bamboo. The special characteristics of bamboo fibres are strength and lightness – the main reasons why bamboo is often used in architecture as a highperformance material, for example.In our formula, it serves to reinforce the hair’s structure. When applied to the roots, it provides incredible reinforcement and structure, driving off extra humidity in the hair and allowing it to have bounce, freshness and volume.
VOLUME POWDER has a subtle green-tea fragrance and the product is entirely free of allergens.
The application of our VOLUME POWDER is also revolutionary: you can now apply a loose and airy powder just like a liquid product. With a pocket-sized container, you can work the style and volume of your hair by simply dusting the powder directly onto dry hair using the pump dispenser whish is inspired by small carry-on perfume flacons and lipsticks and makes it easy to apply the powder to your hair, while you control the result by controlling the roots with your fingertips.
The dispenser gives a right dosage to increase root volume and provides hair with the sought-after 1960s style lift – for that magic touch à la Brigitte Bardot.