SHIPPING AND RETURNS
All items are shipped via USPS Priority Mail from our Apothecary in Williamsburg, Brooklyn.
Most items arrive in 1-3 business days from shipment date.
We accept returns within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are nonrefundable.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@whiteroombrooklyn.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We don't exchange items. Simply return the original item for a refund, and purchase the new item. Returns should be sent to: WHITEROOM c/o Returns Dept. 113 S 6th St, Brooklyn, NY, 11249, United States. If you have any questions or need help, please contact us at firstname.lastname@example.org.
If the item was a gift, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to:
c/o Returns Dept.
113 S 6th St
Brooklyn, NY, 11249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We've put a lot of thought into the products we carry. We know that, oftentimes, products that are completely natural fail to perform. We also know that a lot of products that give you the look you're after are filled with chemicals that have harmful side effects. At WHITEROOM, we take a centrist view. You won't find any Parabens, Mineral Oil or Petro Chemicals. The shampoos are free of SLS, although some are switching to safer emulsifiers. Some are Vegan. All are Cruelty-Free. We do a lot of color here, so most are also Color Safe! Please let us know if you have a nut allergy.
Formerly known as NUDE Shampoo
A gentle cleanser that hydrates and enhances shine. Safe for color treated hair and daily use.
Carefully handcrafted in California using the finest botanical ingredients sustainably sourced from around the world. REVERIE SHAMPOO nourishes hair and scalp while promoting restoration.
METHOD OF USE: Apply to wet hair. Lather, rinse and repeat if needed. Follow with REVERIE CONDITIONER. Safe for color treated hair and daily use.
FORMULATED WITHOUT LAURYL SULPHATE, GLYCOLS, PETROCHEMICALS, ARTIFICIAL FRAGRANCE, ANIMAL DERIVATIVES, T.E.A, D.E.A., SYNTHETIC COLORS, SILICONES, PARABENS, OR GLUTENS.
Proline (Alpha Amino Acid)
Pink Grapefruit, Neroli, Lemon Myrtle, Bergamot, Geranium, Jasmine, Bourbon Vanilla, Sandalwood, Cardamom, Balsam, Patchouli.
Enjoy in the buff.
Ingredients: water/aqua/eau, lauryl glucoside, cocoglucoside, sodium cocoyl glutamate, sodium lauroamphoacetate, glyceryl laurate, sodium PCA, sodium lactate, arginine, aspartic acid, PCA, glycine, alanine, serine, valine, proline, threonine, isoleucine, histidine, phenylalanine, sodium lauroyl glutamate, hydrolyzed Prunus amygdalus (sweet almond) nut oil, phospholipids, hydrolyzed oat protein, panthenol, phosphorus, magnesium ascorbyl phosphate, calcium pantothenate, magnesium salicylate, zinc gluconate, caprylyl capryl glucoside, xylitylglucoside, anhydroxylitol, xylitol, PCA glyceryl oleate, Citrus paradisi (pink grapefruit) peel oil, Citrus aurantium amara (neroli) flower/leaf oil, Backhousia citriodora (lemon myrtle) leaf oil, Citrus bergamia (bergamot) peel oil, Pelargonium graveolens (geranium) leaf/flower oil, Jasminum grandiflorum (jasmine) flower oil, Vanilla planifolia (bourbon vanilla) fruit extract, Santalum spicatum (sandalwood) wood oil, Elettaria cardamomum (cardamom) seed extract, Myroxylon balsamum var. pereirae (balsam) resin extract , Pogostemon cablin (patchouli) leaf oil, bisabolol, phenethyl alcohol, gluconolactone, sodium benzoate, sodium phytate, citric acid
Ingredients in bold are Certified Organic